Terms & Conditions

These terms apply whenever you browse or buy from BookMaster.pk. By placing an order you accept them. They sit alongside our Shipping & Returns and Privacy Policy pages, which form part of this agreement.

BookMaster.pk is a brand of Bayan Sync (SMC-Private) Limited; “we”, “us” and “BookMaster” in these terms mean Bayan Sync (SMC-Private) Limited trading as BookMaster.pk.

Placing an order is an offer to buy, not a completed sale. We confirm your order by email and, where needed, by phone or WhatsApp. A sale is only complete once we dispatch the order.

We may decline or cancel an order — for example if a title is out of stock, a price was listed in error, or the delivery address cannot be served. If we cancel an order you have already paid for, you get a full refund.

Orders paid in advance are confirmed once we receive your payment — either the full amount or an advance of at least 50%. We start sourcing your books after that, and the remaining balance must be paid before we dispatch your order.

All prices are in Pakistani Rupees (PKR) and include any applicable tax. Prices can change at any time, but the price shown when you place your order is the price you pay.

Cash on Delivery is available in Karachi. Orders delivered outside Karachi, and orders anywhere that include used books, specially-printed (print-on-demand) titles such as many of our medical books, or comics, manga and graphic novels, are paid in advance by bank transfer to the account shown at checkout and in your order confirmation.

You can pay the full amount, or confirm your order with a 50% advance and pay the balance before dispatch. We do not dispatch an order until it is fully paid. Please send your payment receipt on WhatsApp to 0313-2770017 with your order code.

We do not accept card payments and never ask for card details — if anyone requests them in our name, it is not us. Only pay into an account shown on this website, in an email from orders@bookmaster.pk, or in a WhatsApp message from 0313-2770017, and please do not share card or banking passwords with anyone claiming to represent BookMaster.

Delivery is charged separately from the price of your books. Within Karachi it is Rs. 350, and free on orders of Rs. 5,000 or more. To all other cities it is Rs. 500, with no free-delivery threshold at present. Delivery is charged once per order. The full amount is shown at checkout before you confirm — see Shipping & Returns.

Book prices and editions can differ from the publisher's recommended price. Occasionally a listing may show an incorrect price; where the error is obvious we will contact you before dispatch rather than charge it.

Orders that are ready before 2 PM — Cash on Delivery orders in Karachi, and advance-paid orders once fully paid — are dispatched the same day on business days. Books we source for you usually take 1–2 business days to reach us first. Delivery takes 1–7 business days via TCS or Leopards Courier depending on your location — see Shipping & Returns for city-by-city timelines — and a tracking number is emailed once your order is dispatched.

Comics, manga and graphic novels are ordered in specially for you: they are paid in advance in every city and delivered in 4 working days after your payment is confirmed.

Delivery costs Rs. 350 within Karachi (free on orders of Rs. 5,000 or more) and Rs. 500 to all other cities. Orders paid in advance are dispatched once payment is complete. Delivery timelines are estimates, not guarantees — couriers can be delayed by weather, strikes or public holidays, and we are not liable for delays outside our control.

We accept returns on undamaged books within 7 days of delivery. Return shipping is paid by the customer unless the item was sent in error.

If a book arrives damaged or is the wrong title, WhatsApp us at 0313-2770017 within 48 hours with a photo and your order code, and we will arrange a replacement or a full refund. Full details are on the Shipping & Returns page.

If you have paid in advance and we cannot supply one or more of your books, we take them off your order and refund anything you have paid above the new order total. The delivery charge is worked out again on the new total, so an order that drops below Rs. 5,000 in Karachi no longer gets free delivery. If we cancel the whole order, we refund everything you paid.

We do not take card payments, so there is no card payment to reverse. Refunds are paid directly by bank transfer, Easypaisa or JazzCash. For a returned book they are issued within 7 days of the book reaching us, once its condition has been checked. We will request your account or wallet details at that point — we never ask for card or PIN details.

We describe every book as accurately as we can, but covers, editions and printings change — the edition supplied may differ slightly in cover design from the image shown. Where an edition or printing matters to you, please check with us before ordering.

Listing a title does not guarantee availability. If a book turns out to be unavailable after you order, we will tell you and cancel that line.

You are responsible for keeping your account password confidential and for orders placed through your account. Tell us immediately if you believe someone else has access to it. You can request deletion of your account at any time.

Please don't use the site to place fraudulent orders, scrape the catalogue in bulk, interfere with its operation, or resell our listings and images as your own. We may suspend accounts used this way.

The BookMaster name, site design, and our own photography and written descriptions belong to us. Book titles, cover artwork and publisher content remain the property of their respective publishers and authors.

Our responsibility for any order is limited to the value of that order. We are not liable for indirect losses — for example missed exams, coursework deadlines or business losses arising from a late delivery. Nothing here limits any right you have under Pakistani consumer law.

We may update these terms; the version published when you order is the one that applies. These terms are governed by the laws of Pakistan.

Questions about these terms? Email support@bookmaster.pk or WhatsApp 0313-2770017.